How to call a variable in "sn_doc_html_template" if it do not exist in variable pick list ?

[Don Dom]

Hello

I'm working with "sn_doc_html_template"

I need to find in HR CASE for "ASSIGNED TO" person and his "BUSINESS TITLE" which is in his HR JOB TABLE which is attached to his HR PROFILE.

But I'm missing this in "ASSIGNED TO" fields pick list.

Is there a way to call it by script in "sn_doc_html_template"

Please advise 🙂

[Community Alums]

Hi @Don Dom ,

Can you try out this solution with your table using ACL  :https://www.servicenow.com/community/cmdb-forum/missing-fields-when-creating-servicenow-template-und...

[Don Dom]

Aha, so looks like those fields are hidden because of ACL? And ACL can unhide them?

Thx.

[R_52]

Hi @Don Dom , did you found any solution to this ?

[Don Dom]

unfortunately I do not remember, this was few projects before with very different customer, so not able to tell you now how we solved that 😞 sorry,