How to call emailClientOpenPop() in UI action?

[winniechim]

Hi all,

I'm very new to the system Email functions.

I want to show a send email pop up when client click a button.

So I create an UI Action and research that there is a emailClientOpenPop() function in system.

New my obstacle is I have no idea where emailClientOpenPop() is, what are the parameters needed and how to call it from the UI Action Onclick/script.

Many thanks for any advise!

Winnie

[pkrzystek]

Hi

Is there a way to use an email template in emailClientOpenPop?

Thanks

Patricia

[Friedrich Gehri]

This is working fine from a functional side. However, when using this, I get the following error in my browser console:

> Uncaught SyntaxError: Invalid or unexpected token
Obviously the browser does not like the backslash in the command
> window.emailClientOpenPop(\'incident\'); = emailClientOpenPop(\'incident\');;
I never put in the backslash there, but some escaping seems to be going on behind the scenes.
Anyone experienced the same and knows how to fix it?

[Geethika Sriram]

Hi, 

Please follow the instructions from the below KB article to fix the console error :

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=bdf04183db3cad10fd8d2b69139619af

Thanks,

Geethika G