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How to call "Message Key"(Created in sys_ui_message) in Mail Script.

sruthig
Tera Expert

How to call "Message Key"(Created in sys_ui_message) in Mail Script.

I have created 2 messages with same key name in sys_ui_message table.

One message for "English" and the other one for "Japanese". I have selected language as English and Japanese.

When I'm using above mail script for Japanese notification also getting English Message. Please suggest

 

Message Key - Japanese

find_real_file.png

Message Key - English

find_real_file.png

Mail Script

(function runMailScript(current, template, email, email_action, event) {

var link = gs.getProperty('property.name');

var msg=gs.getMessage('Click Here For URL');

template.print('<a href="'+link+'">'+msg+'</a>');

})(current, template, email, email_action, event);

When I'm using above mail script for japanese notification also getting English Message. Please suggest

Regards,

Sruthi

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Within mail script, you could consider applying getMessageLang().

gs.getMessageLang('message_key', 'language_id');

2021-07-01 Return a message in a specific language, gs.getMessageLang()

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

10 REPLIES 10

AnirudhKumar
Mega Sage

You only need to keep your English text  within the getMessage function. System automatically does the translation

Hi Anirudh,

I only keep English message key in the getMessage function. The key is same for both English and Japanese.

Regards,

Sruthi

 

Oh now I get it.

Try changing the Japanese script to something else (in English)...

If it shows up in the mail, then the problem is not with the translation but with showing the Japanese script

Hi Anirudh,

My query is like how to call the "Message Key" in the mail script. and while using the below script Japanese notification also getting English Message.

Click Here For URL -  This is Message key for both English and Japanese. Only Message will be different.

 

(function runMailScript(current, template, email, email_action, event) {

var link = gs.getProperty('property.name');

var msg=gs.getMessage('Click Here For URL');

template.print('<a href="'+link+'">'+msg+'</a>');

})(current, template, email, email_action, event);