How to call REST Message or Script Include from Virtual Agent

[Enrico Domingo]

Hi,

How can we call Script Include or REST Message from Virtual Agent script? can we use GlideAjax?

(function execute() {
      var gdt = new GlideDateTime();
      var gt = new GlideTime();
      gdt.addSeconds(7200);
      gt = gdt.getTime();
      var multiOutMsg = new sn_cs.MultiPartOutMsg();
      multiOutMsg.addPlainTextPart('Thank you for submitting an incident.');
      multiOutMsg.addPlainTextPart('You should receive a response from a technician by ' + gt.getByFormat('HH:mm'));
      return multiOutMsg;
})()

[Ankur Bawiskar]

Hi,

it's server side so you can directly use REST Message

Regards
Ankur

[Mark Roethof]

Hi there,

An old article already, though still works:
- 2020-05-04 Calling Events, REST, Flow Designer, Workflows through Virtual Agent

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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