How to cancel a workflow timer?

[morrix3]

Hey guys:

I am looking for a way to stop a workflow timer. It is messing with a join activity.  The timer waits 24 hours to auto approve a request IF the approver doesn't do it within 24 hours.  If the approver approves the request before the 24 hours I need a script or a way that will go and stop this timer from continue running.

[Mark Roethof]

Hi there,

If it's just for one record:

- Search for the Workflow context [wf_context table], copy that sys_id
- Search in the Schedule for name *sys_id [sys_trigger table]
- Simply put the Next action date in the past

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[morrix3]

This needs to happen automatically.

[Ian Mildon]

You could use one of the following options in whatever "trigger" you want to use to cancel the workflow.

new Workflow().cancel(current); //cancel

new Workflow().deleteWorkflow(current); //delete

[morrix3]

Hi:

I don't want to cancel the entire WF only the timer.

[morrix3]

Ok so this is what i did to fix this issue.

Since the problem wasn't actually the timer but the join activity that was being thrown off , i replaced it with a wait for condition.

answer = true;
var grCatTask = new GlideRecord('sc_task');
grCatTask.addQuery('request_item', current.sys_id);
grCatTask.query();

while(grCatTask.next()){
    
    if(grCatTask.state != 3){   // check if the state of TASK is not closed
        answer = false;
    }