Hardware models display name change

[janindiadoc_1]

Hi All,

I have two questions:

1. We have SN discovery and Service Graph Connector integration running in our system. I'm quite not sure how to find out from which source the hardware models are created in cmdb_hardware_product_model table.

2. I have got a requirement to change the display name of hardware model created, so that in PO line item it should show a friendly name for that model. Currently the manufacturer name+model name is displayed as the display name. For eg: Currently the display name is Lenovo 21CD000034AU. We want it to be displayed as "Lenovo X1 Yoga Gen7 21CD000034AU". How can this be achieved? Where should I get this info "Yoga Gen7". Is it okay to add a new field in the hardware product model table to add this friendly name.

[DavidWallace1]

If you are using HAM and have the normalization service turned on it will automatically update the display name to Manufacturer + product + model when it normalizes the model.

So if your model has manufacturer=Lenovo and model=21CD000034AU and you normalize it, then the normalization job will update the display name to Lenovo + whatever product name ServiceNow have in the repository (hopefully "Yoga Gen7") +21CD000034AU - you will see these details as well on the Normalization tab of the Model. Assuming that this model is actually in the repository.

So you don't need to add a field.

[janindiadoc_1]

Hi David,

Thanks for the reply.

We don't have HAM installed. In this case what should be the ideal way to do this.