How to change a view to a particular user???

naveenmyana · ‎09-18-2017

Hi All,

I have an issue here, where the user was only seeing "approver view" while creating a new change request, I need to change this back to ess view so that he can able to see all the fields in change form.

I have tried to give same roles as his colleague who was able to see ess view of change form, But it didn't work. Please guide me on where I can i do this one..

naveenmyana · ‎09-18-2017

Hi Tomasi,

I just find out something, I have changed this view from list level and looks like it's working for him. Thank you so much for your help and thanks everyone for your quick response. I have just found some other ways as you guys mentioned here to resolve this one when the issue comes again..

This is where I have changed the view...

View solution in original post

Chuck Tomasi · ‎09-18-2017

Does the user have view_changer role (either explicit or implicit)?

E.g. can they use the form menu (or list menu) to change views? They could have set it themselves and it's just left there as a "remembered last state"?

Example:

naveenmyana · ‎09-18-2017

Hi Tomasi,

Yes he has the view_changer role, But he doesn't have the access to change the views from list menu as you advised. Can u pls tell me where I should i check this one...

Chuck Tomasi · ‎09-18-2017

Check in the form menu then. I don't alway see the View option on the list menu. (It may have been removed in an earlier release, or the view is not available on the list - only the form.)

naveenmyana · ‎09-18-2017

Hi TOmasi,

In the form menu also, It's not there...