How to change a view to a particular user???

[naveenmyana]

Hi All,

I have an issue here, where the user was only seeing "approver view" while creating a new change request, I need to change this back to ess view so that he can able to see all the fields in change form.

I have tried to give same roles as his colleague who was able to see ess view of change form, But it didn't work. Please guide me on where I can i do this one..

[Chuck Tomasi]

That would indicate one of two things. the user either doesn't have view_changer role, or they are being brought to that view by a view rule.

Check System UI> View Rules

To see what view rules may be applied to that table and how the user is being impacted.

The view could be set via a legacy script. Also check System Definition> Business Rules for any records that have a function named <tablename>GetViewName(). Example (for the incident table)

[naveenmyana · Accepted solution]

Hi Tomasi,

I just find out something, I have changed this view from list level and looks like it's working for him. Thank you so much for your help and thanks everyone for your quick response.   I have just found some other ways as you guys mentioned here to resolve this one when the issue comes again..

This is where I have changed the view...

[Chuck Tomasi]

Glad you got it resolved.

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Thank you

[gdd]

check the view rules which is may be getting applied on your table for particular role/user

[naveenmyana]

Hi Girish,

I have checked the view rules but I am not able find the right one there..