How to change a view to default view on forms (RITM for example)

[Steve42]

I would like to know how to change the view to the default view of a form.  For instance on a New instance of New York, when I open Request Item to create a new RITM record I get self service view,  I'm assuming everyone in SNow is getting the same view,  I would like to make this a global setting that everyone get the default view.  Similarly when putting in a Vendor, I would like get companies view but would like vendor view as the default.  how would I accomplish this?

[Konstantin7]

The view depends on how one gets to the form. If you open a table from the Self Service application, it will display using the Self Service view. If you open a ticket by searching the ticket number, it will use the last view used for that table (from my experience).

To change what view is used, edit the module and remove the name from the view name.

But I would discourage that. I would suggest either changing the view manually when in the list/form or open the list/form through correct module.

[Chaitanya Redd5]

Hi Steve,

You can create a view rule, to default the view for the different users. Please find the below link for reference:

https://docs.servicenow.com/bundle/newyork-platform-user-interface/page/administer/navigation-and-ui...

Kindly mark my answer as Correct and helpful based on the Impact.

Regards,

Chaitanya

[Guillermo Cabra]

This worked for me. Thanks.

Here is the link updated - https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/navigation-and-ui/ta...

[Miguel Donayre]

you can try a view rule.

https://docs.servicenow.com/bundle/newyork-platform-user-interface/page/administer/navigation-and-ui...