- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2018 02:48 PM
Greeting folks,
I would like to ask you gurus how to change the date format in a date variable within a record producer. In my personal instance, in a dummy record producer where a date variable exists, if I type '4/5/2018' (see below screenshot)
and then jump to next object (or tab key - lost focus), it automatically converts to '0004-05-20' which is unexpected as users would not know what that is?
When submitting the form, it creates an IN record (as it's mapping to incident table)
it populates as 2018-04-05 which is yyyy-mm-dd but I want to it to in the format of Australia of dd-mm-yyyy.
I've checked 'System Localization' under System Properties but not sure where to configure the variable date format.
Any advice would be appreciated.
Thanks,
George
Solved! Go to Solution.
- Labels:
-
Service Portal Development

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2018 02:52 PM
Check System Properties->System and look for Date Format. Also if user record has a different format, it will override the system format for that user.
Please mark this response as correct or helpful if it assisted you with your question.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2018 02:52 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2018 03:50 PM
Much appreicated Sanjivmeher, it worked like a charm on the format!!
I will need to investigate why the month and day reverses in the question_answer table (e.g entering 4/5/2018 -> question answer captures as 2018-04-05 , which is incorrect in Australian it is meant to be 2018-05-04) I think I will raise with HI for further support as this happens to my personal instance as well as all of my organisations' instances.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-27-2020 08:05 AM
Looking for potential ways to automate have different formats (overrides to the global property) per application scope and/or automate format based on user country field or similar locale information at user record level. Probably a business rule to manipulate user's preference based on other fields plus an initial load script for all users would do. Anyone knows of a simpler way for it?