How to change mandatory fields on the Propose Major Incident

[dineshchall]

Hi everyone,

I've recently been requested to change the OOTB Propose Major Incident UI Action to change which fields are mandatory when proposing a major incident. Right now, the only mandatory field in the dialog box is Work Notes, we want to make Business Impact required as well. How can I change this? in Service Operation workspace.

How can I achieve the mandatory state Work Notes has and apply it to Business Impact as well?

Kind regards

[Dr Atul G- LNG]

Hi @dineshchall 

https://www.servicenow.com/community/itsm-forum/how-to-change-mandatory-fields-on-the-propose-major-...

[dineshchall]

i want in SOW