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CSM Create Case UI Action not visible on interactions created from OOB email flow

I created a new case type for CSM and have activated the multiselect Create Case action. As you can see, when the type of interaction is phone (or manually created no matter what the type is), the Create Case action is working as expected. But when t...

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Set the font size in HTML type field across platform

We would like to set the default font size in all HTML type fields across the platform to Font Size 10, instead of 8.Many people with visual impairment (me included) have to squint in order to read something with font 8. EDIT:Funny thing, I looked KB...

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Resolved! How to change to font style of HTMl field

Hi Community I have an HTML field "Introduction" on knowledge form. I have set the default font style as Tahoma and font size 12 pt.This is done by updating the dictionary default value:<p><span style="font-family: tahoma; font-size: 12pt;"> </s...

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Access Controls: Table.none vs Table.* - what's the difference

HiCan someone clarify the difference is between a field-level acl in the form table.* and a record-level acl for that table? I'm assuming the wildcard scoops up all fields in the table, so what is it achieving that the table-level one isn't?Thanks in...

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Creating Union and Join Operations in ServiceNow

Is it possible to create a union or join between two forms in ServiceNow?We have a customized implementation for change management with around 13,000 records in the sys_user table, each representing a network user. We also need to track an additional...

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Resolved! Definir Prioridade para o tipo de café selecionado para a tabela incident

O campo Priority do Incident deve ser definido automaticamente de acordocom a opção selecionada na variável de café, conforme a matriz abaixo:1. coffee pele / café pele → Prioridade 42. gourmet coffee / café gourmet → Prioridade 33. coffee do baum / ...

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Getting error UI policy violation on Visual Task Board for Project table

Hi All, While assigning an user to any project from the table (pm_project), we are getting UI policy violation error on the Visual Task Board. I checked there are no mandatory fields which are not filled in the form. I tried debugging UI policies but...

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Run actions when a flow is cancelled?

So I have a flow that does a number of things and what we are finding is that there are instances when we need to cancel the flow. This is not difficult but we need the flow to clean up after itself. I was hoping that a cancel was considered an err...

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Agentic Workflow gets stuck after trigger

I have created an Agentic workflow. It was working fine and I have tested this like n number of times starting in DEV and promoting till TEST.I saw the workflow getting stuck in execution plan like very rare, maybe once or twice. But now for past few...

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CMDB - Certificate Lifecycle Management: A ServiceNow Approach

Use case: The procedure for managing the life cycle of certificates within the ServiceNow ecosystem. Understanding and advancing in certificate life cycle management. Solution: In the context of CMDB CI, Certificate Management plays a crucial role ...

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Resolved! How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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CMDB Workspace - How to add 'Service and Offerings'

Hello Experts, On CMDB Workspace for a windows server CI, there is 'Service and Offerings' section that has the below tabs like Service Instances, Business Offerings, Technology Management Service, Technology Management Offering.. It currently shows ...

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Resolved! URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Hello,I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.Instance details:- Instance: dev304261- Type: Personal Developer Instance (PDI)- Version: Zurich-...

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Handling Special Characters in Scripted REST API Payload

Hi,I have created a Scripted REST API to generate requests in ServiceNow. However, when special characters are passed in the payload, the field values are stored as encoded entities such as à, ', &, etc.Currently, I am using the followin...

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Flow error "Scope does not have read access to table sys_dictionary" with everything in global scope

Hi Developers, I need your help with a peculiar error that I can't quite figure out. I am creating a flow and using a "Look up records" action to find "sys_dictionary" records fulfilling some specific filter conditions. The flow is running as System ...

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