Developer

in ADF lab 4.2.2, g_scratchpad does not work

in ADF course (Application Development Fundamentals (Zurich)), lab 4.2.2, two rules are used to pass some data from server side to client side with g_scratchpad. 1. A "display" business rule, setting proerties to g_scratchpad2. A client script, gett...

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changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

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Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

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CSM Create Case UI Action not visible on interactions created from OOB email flow

I created a new case type for CSM and have activated the multiselect Create Case action. As you can see, when the type of interaction is phone (or manually created no matter what the type is), the Create Case action is working as expected. But when t...

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Set the font size in HTML type field across platform

We would like to set the default font size in all HTML type fields across the platform to Font Size 10, instead of 8.Many people with visual impairment (me included) have to squint in order to read something with font 8. EDIT:Funny thing, I looked KB...

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Resolved! How to change to font style of HTMl field

Hi Community I have an HTML field "Introduction" on knowledge form. I have set the default font style as Tahoma and font size 12 pt.This is done by updating the dictionary default value:<p><span style="font-family: tahoma; font-size: 12pt;"> </s...

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Access Controls: Table.none vs Table.* - what's the difference

HiCan someone clarify the difference is between a field-level acl in the form table.* and a record-level acl for that table? I'm assuming the wildcard scoops up all fields in the table, so what is it achieving that the table-level one isn't?Thanks in...

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Creating Union and Join Operations in ServiceNow

Is it possible to create a union or join between two forms in ServiceNow?We have a customized implementation for change management with around 13,000 records in the sys_user table, each representing a network user. We also need to track an additional...

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Resolved! Definir Prioridade para o tipo de café selecionado para a tabela incident

O campo Priority do Incident deve ser definido automaticamente de acordocom a opção selecionada na variável de café, conforme a matriz abaixo:1. coffee pele / café pele → Prioridade 42. gourmet coffee / café gourmet → Prioridade 33. coffee do baum / ...

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Getting error UI policy violation on Visual Task Board for Project table

Hi All, While assigning an user to any project from the table (pm_project), we are getting UI policy violation error on the Visual Task Board. I checked there are no mandatory fields which are not filled in the form. I tried debugging UI policies but...

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Run actions when a flow is cancelled?

So I have a flow that does a number of things and what we are finding is that there are instances when we need to cancel the flow. This is not difficult but we need the flow to clean up after itself. I was hoping that a cancel was considered an err...

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Agentic Workflow gets stuck after trigger

I have created an Agentic workflow. It was working fine and I have tested this like n number of times starting in DEV and promoting till TEST.I saw the workflow getting stuck in execution plan like very rare, maybe once or twice. But now for past few...

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CMDB - Certificate Lifecycle Management: A ServiceNow Approach

Use case: The procedure for managing the life cycle of certificates within the ServiceNow ecosystem. Understanding and advancing in certificate life cycle management. Solution: In the context of CMDB CI, Certificate Management plays a crucial role ...

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Resolved! How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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CMDB Workspace - How to add 'Service and Offerings'

Hello Experts, On CMDB Workspace for a windows server CI, there is 'Service and Offerings' section that has the below tabs like Service Instances, Business Offerings, Technology Management Service, Technology Management Offering.. It currently shows ...

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