How to change the avatar display on header menu in service portal.

[Sumit35]

Hi All,

Currently when there is no picture added to user profile, avatar is displayed based on first letter of first name and last name as below.

I have created one custom field called "preferred name", Preferred name is not same as first name.

I want to display the avatar based on first letter of preferred name and last name.

Please help me..!

Regards,

Sumit Jumale

[Prins Kumar Gup]

Hi Sumit,

Go to the Header&Footer under the service portal application and search the stock header, that clone this stock header and open in widget editor. Please make changes in the client controller section:

Client Controller: Line Number: 3 to 7

$scope.avatarProfile = {
userID: $scope.user.sys_id,
name: $scope.user.name,
initials: $window.NOW.user_initials
};

Thanks.

PKG

[Prins Kumar Gup]

Please see the below link. I believe it's helpful for you:

serviceportal avatar

[Rahul Kumar17]

hi 

https://community.servicenow.com/community?id=community_question&sys_id=1ecfcf65dbdcdbc01dcaf3231f961929