Hello @sugand
To modify the color of buttons like ‘Yes’ in the ‘End Conversation’ message or any other customizations in the Virtual Agent on ServiceNow, you typically need to customize the Virtual Agent Designer settings or the component style directly if it’s available. However, directly customizing the Virtual Agent UI elements (such as button colors) through out-of-the-box settings in ServiceNow isn’t a straightforward task, especially for specific messages within the conversations. Customizing UI elements often involves CSS changes or script modifications, which might not be directly supported through ServiceNow’s Virtual Agent configuration options.
Direct modification of UI elements in Virtual Agent typically falls outside of the provided configuration options, necessitating custom solutions that should be approached cautiously. Keep abreast of ServiceNow’s evolving features and consider engaging with the ServiceNow community or your organization’s account management for support on achieving your customization needs within the platform’s best practices.
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Thanks & Regards
Deepak Sharma
