How to change the contents being showed in the "my_requests" widget?

John Clyde Ap_a
Giga Expert

Hello, originally this is how the widget looks like....

find_real_file.png

but my issue is that the contents being showcased is not the one I want to show. I want to base it on this table

find_real_file.png

 

I heard that I have to clone the widget and I did but what are the things I have to change specifically in the script?

find_real_file.png

1 ACCEPTED SOLUTION

Whatever field you want to show you need to add that too "Secondary field to display" lock box.

 

And with respect to view type , I  woudl say first crosscheck the setting that is done for incident table in the FILTER in the similar fashion you would have to do it with your table's filter

View solution in original post

6 REPLIES 6

Ct111
Giga Sage

You don't have to handle this via widget.

if you just want to bring any new table that is extended from task in my Request widget then

better create its entry in My Request Filters and then you will see those records appearing in My requests.

For more information check this:

LINK

 

Create new entry in this module with the table you want and then see the results of that as well in your my requests.

 

Mark my ANSWER as CORRECT and HELPFUL if it helps

Hello,


May I ask for help in setting it up? 

I have located the my request filter find_real_file.png

and I have created an entry as per instructed.

find_real_file.png

 I wanted to show it based on the option selected in here too.

find_real_file.png

How may I do so, so that it will only show certain fields and not all of them and how should I set up the portal settings?

 

Whatever field you want to show you need to add that too "Secondary field to display" lock box.

 

And with respect to view type , I  woudl say first crosscheck the setting that is done for incident table in the FILTER in the similar fashion you would have to do it with your table's filter

Hello,

I have managed to make it show in the my_request widget, just a couple more questions if it is alright

find_real_file.png

 

Some of those items that are not a part of the table I'm wanting to show is showing up. 

How may I do so, so that it will only show this filter and not the others.

find_real_file.png

I'm trying to make it so that the other items except "My Orders" are set to false but I cannot seem to do so. 

find_real_file.png

 

Another thing is that the "Open requests" works as its showing up but I was wondering if do I have to create another my request filter for the "Closed requests" or do I just add a filter condition?

find_real_file.png