How to change the contents being showed in the "my_requests" widget?

John Clyde Ap_a
Giga Expert

Hello, originally this is how the widget looks like....

find_real_file.png

but my issue is that the contents being showcased is not the one I want to show. I want to base it on this table

find_real_file.png

 

I heard that I have to clone the widget and I did but what are the things I have to change specifically in the script?

find_real_file.png

1 ACCEPTED SOLUTION

Whatever field you want to show you need to add that too "Secondary field to display" lock box.

 

And with respect to view type , I  woudl say first crosscheck the setting that is done for incident table in the FILTER in the similar fashion you would have to do it with your table's filter

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6 REPLIES 6

Alright, I managed to fix it. I just added an OR clause and I had to switch to a global scope and was able to hide the other filters. find_real_file.png 

And it is now showing both for "Open requests" and "Closed requests"

find_real_file.png

find_real_file.png

 

Thank you for your help, will be closing the thread now.

John Clyde Ap_a
Giga Expert

Hello everyone,

I have managed to make it show in the my_request widget by adding an entry on the "My Request Filter",  though I have some follow up questions.

find_real_file.png

Some of those items that are not a part of the table I'm wanting to show is showing up. (indicated by red)

How may I do so, so that it will only show this filter and not the others.

find_real_file.png

 

I'm trying to make it so that the other items except "My Orders" are set to false but I cannot seem to do so. 

find_real_file.png

 

Another thing is that the "Open requests" works as its showing up but I was wondering if do I have to create another my request filter for the "Closed requests" or do I just add a filter condition? How can I set it up?

find_real_file.png

So like when I switch from "Open Requests" to "Closed Requests", the data from my table that has its stated indicated as "Closed" will show up.

find_real_file.png

 

This is the current config of my entry for the "My Request Filter"

find_real_file.png