How to change the items displayed in the @mention field?

[MugTm09]

How to change the items displayed in the @ mention field ?

I think that when a user is mentioned, a popup displays the user's face, name, and email address. Is there a way to configure the popup to display additional information, such as custom fields?

(A screenshot is an example of a mention.)

[Ankur Bawiskar · Accepted solution]

@MugTm09 

I don't think you can add any other field there as the logic comes from platform level.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nick Derbawka]

Unfortunately, this has been discussed a few times on the Community and each time the consensus is that there isn't a true "out of the box" way to do this.

There is an official Problem logged related to this which has been open for 7 years (PRB727205) -- but the ServiceNow development team has continiously said they will not be building out this functionality.

In a few of the other Community posts, people do share some creative "workarounds" however ultimately the mentions are pulling the display value from sys_user.

Examples of other posts:

1. https://www.servicenow.com/community/servicenow-ai-platform-forum/configure-the-mention-properties/m...
2. https://www.servicenow.com/community/servicenow-ai-platform-forum/how-can-i-display-other-user-attri...