How to change the search navigator to search in Service Operation Workspace

[Alon Grod]

Hi,

How can I change the Search settings to look for records in Service Operation Workspace. When the user is looking for incident for example I want that after click it will redirect him to the incident inside the service operation workspace.

After click:

The goal is that after click he will be redirect to the incident in service operation workspace:

 

[Maik Skoddow]

Hi

with the OOTB configurations, it is not possible to achieve this. You could implement an onLoad Client Script which redirects the user to the Service Operation Workspace automatically, but I cannot recommend this. Too many questions are opened and too many cases have to be considered. Instead, you could implement a UI Action "Open in Service Operation Workspace". That way, the user can decide by himself whether he wants to stay or use the SOW. 

Maik

[Alon Grod]

@Maik Skoddow hi, but when Im inside the serivce operation workspace and Im trying to search for an incident, it sends me to the incident inside the service opearition workspace. If I search outside the serivce operation workspace, then it sends me to the incident in the regular backend

[Maik Skoddow]

This is exactly the intended behavior! Search results always redirect to the respective rendering within the currently opened experience. Anything else would be very dubious and confuse the user.

Maik

[Alon Grod]

@Maik Skoddow Hi Maik I understand that, but is there any way to send from the Backend search to the relevant record in service operation workspace (even though its a different experience ?