Incident section is not visible on Service Operation Workspace

Abhishek_Thakur · 2 hours ago

Hello Community,

Can anyone help me on this issue. In SOW 'incident' section is not visible under "Details" Tab. Please find the below image for the reference.

Can anybody help me solve this issue?

Thanks in advance.

Dr Atul G- LNG · 2 hours ago

Try updating or repair the SOW. If it still doesn’t appear, check if someone might have removed it from the view."

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG · 32m ago

Hi @Abhishek_Thakur

Try this?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · an hour ago

@Abhishek_Thakur

So what debugging did you do and what are your findings?

Seems somebody deleted the OOTB sections and the fields in that Workspace view.

How does the workspace view look in native?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Abhishek_Thakur · an hour ago

Hello @Ankur Bawiskar

Thanks for your response, but that section is visible for me. There is only one user who can not see this incident section on SOW even though he has all the required access.

I tried to check the component visibility but it is working OOTB. I didn't find anything.