how to change the status of sc_req item dynamically in workflow ?

[1dusjhyahnt]

With the help of scripting i want to change the status of sc_req item dynamically with the help of scripting in workflow  , anyone help me

Set Value is not working in workflow 

[Jagadish Sanadi]

Hello @1dusjhyahnt 

var itemID = current.sys_id;

var wr = GlideRecord('sc_req_item');

wr.addQuery('sys_id',itemID);

wr.query();

while(wr.next())

{

wr.state = '1';

wr.update();

}

[Sumanth16]

Hi @1dusjhyahnt ,

Add Run Script activity in workflow , add following script in workflow:

ifscript();

function ifscript(){

var item = new GlideRecord('sc_req_item');
item.get(current.request_item.sys_id);
item.state='closed';//update your value
item.update();

}

Please mark it as helpful (or) correct if it helps.

Thanks & Regards,
Sumanth Meda

[kps sumanth]

Hello @1dusjhyahnt ,

If you are trying to close the same RITM for which workflow is running you can just add activity called "set field values", after the activity where you want to close the RITM, and you can just set state value accordingly.

Please mark this accepted if it works.