how to change URL In Notification and ${URI REF}

[Dipu_9999]

in screenshot Highlighted is URI_REF
Which will display current record display value as a link
If we are clicking on it it will open that incident.
Now it will open using old URL[https://abc]
Now I want that to be for new URL [https://XYZ]

[Danish Bhairag2]

Hi @Dipu_9999 ,

You can use email script to create a new Hyperlink & use that in your notification.

Please check the below link for the solution

https://www.servicenow.com/community/developer-forum/script-syntax-for-adding-url-link-in-email-scri...

Thanks,

Danish

[Anand Kumar P]

Hi @Dipu_9999 ,

Refer below link
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862808

https://www.servicenow.com/community/now-platform-forum/how-does-uri-and-uri-ref-works-in-servicenow...

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand