I currently have one Script Include that returns undefined when I try to create an instance of it.However, when I copy all of the code into a new Script Include in the Global scope (replacing the name), it works perfectly.I have made the Script Inclu...
There is a field on the change form called Requested by (requested_by).In the workflow I need to have manager's approval . in fact manager is requested by's manager. This is my code for manager approval which is wrong and it gives error:I also tried ...
Hey everyone,I'm having a tough time getting my business rule to work properly. I am trying to keep track of the number of users in a table so I have a business rule that uses GlideAggregate to count the number of records in the table. In the whe...
Is there some kind of hidden system property that holds a given instance's email address?More than once, I have encountered situations that would have been easier if I didn't have to hard code the instance's email address.I can certainly just build a...
I wanted to know if it is possible to create an ACL on the core company table but for a specific view.I created a new tab called "Diversity....." on the core company table / Vendor View.Now I want to create an ACL that will give specific users the ab...
Hello All,I unable to find a way how to hide Impact field in Activity log on Incident table.Impact field must be visible only to ITIL Users and not should get hided for other users...!!!!!!Thanks in Advance.!!!!!!
How to Reset SLA?
Hey guys, i am facing an issue not able to set the value in 'target_table' field of 'sys_email' table from one inbound action.i choose the target table in my inbound action 'sys_data_source' but it is not reflecting in 'sys_emai' table.can anyone hel...
Hi All,I need to display customised field or UserID field in activity listed below in the form, Currently system displays User name .Please help me .
Hi,I want to know from where the window popup appear when we hover on info icon, see attachments:Appreciate your quick response.
I would like to copy "workaround" notes from my Problem from to any related incidents when the problem status is set to "Closed/Resolved" or "Known Error"Currently, nothing gets copied when the Problem status is changed and form is saved. I think thi...
Hello!I have a question.Is that possible to create Import Table with all fields of Target table?For example, I have change_request table as target for my Import Table. Now, my table extends sys_import_set_row.I inserting data into my Import Table usi...
Hi All,I hope someone can help me.I have a transform field map script that is not working correct. What I am trying to do is iterate though the source kunden number and for all matches that are found in core company table the corresponding sys_id i...
Has anyone been able to develop a way to create variable sets in a Catalog item, then in task, pull just that variable set?So if I have 3 predefined tasks for 3 groups, I want to be able to quickly tell the system to show the variable set I create fo...
We are experiencing an error seemingly since upgrading Helsinki to patch 8. One of our data sources is triggered by an inbound email containing a CSV file. When the data source is trigged, it runs its transform map which triggers a catalog item t...
