Hi Team,When a request is re-assigned to a different assignment group I need work_notes to be mandatory.If I am re-assigning to a different user within the same group work_notes should not to be mandatory.For that I have written client script onsubmi...
Hello Experts,Can anyone help me in getting the Country code pre-defined in Phone number field and changes with change in country in record producer. Desired requirement is given below FYI:thanks in advance.Regards,Prathap
In a Catalog item, when we try to get a value from a table, the field on the catalog item is displaying as "Undefined".I have also written a Client script to clear the value, but the "undefined" is not getting cleared.Please suggest.
I am trying to open the URL for a Knowledge Article (KA) in new browser window using a UI Action in Custom Scoped Application - Jakartaaction.setRedirectURL works fine; but opening in a new window is required...window.open('https://devXXXXX.service-n...
Hello Experts,I have UI action in form widget in service portal. when I click on save it is not showing any progress or nothing happen. same UI action is working fine in different page. Can any one suggest me please.Thanks
I am using the OOB "Form" widget in Service Portal.For some reason pressing the "Save" button (blue button on the bottom right) does nothing. The "Post" button can be used to save messages but the "Save" button doesn't do anything. I am using the for...
Hello all,I have a related list view. I have created a list choice UI Action for this list view.The related list is the attachments table which includes the table name and the sys_id the attachments are on.This server side code works fine:var url = '...
I'm doing a business rule that is using the REST Put method (which is working perfectly). I'm using the script inside of a business rule and when I put something else into the field (different variable) it works, when I try current.comments it's blan...
Hello Experts,We are testing the incident - wsdl in SOAP UI tool. Using the insert we are able to insert a new record in Service now. Now from the soap response, copied the sys_id and we are updating record using the sys_id, it is giving us the follo...
I have multiple fields on a form. I'm trying to get the value of a choice-list field called 'patient_category'. But, the following code always returns the value of another field on the form -- the patient_name field. regardless of what field I ...
I would like to have "links" in a menu on top of my header graphic (see attachment). I pulled in the Icon Menu List widget, but am not sure how to add links or if I am using the correct tool.Any suggestions would be greatly appreciated.Thank you,Do...
Dear friends,I've been trying all morning to get this working, but sadly I failed and I must ask for your help.This is what I did:create a javascript POST code using the Rest Api Explorer. It worked, so I copied it in my website (changing the proxy p...
I can pull the work notes and public notes from the activities tab on a request or incident form, but how do you get the system entries, i.e., when the system posts that an email has been sent and logs it in the activities tab?Thanks!
I have a client that would prefer to have a disclaimer on their community page, but they want it as a "splash" message like an error message. However, they want to extend the timeout on it so that it lasts for 10 seconds. I have tried several ite...
Hi All,I needed a help in configuring the process flow formatter based on the type of the change request. I need to have different process flow to be displayed for different types. I have tried using https://share.servicenow.com/app.do#/detailV2/b2e4...
