How to change view for reference lookup

[tonystark]

Hi team,

On the incident form, when i click on caller reference lookup, we can create a new caller there. When i click on new, i want a different view to be displayed not the default view available for user table.

How do i create a new view for reference lookup?

Thanks in advance,

tony.553931 kalaipradeepksharma

[Pradeep Sharma]

Hi Tony,

Please check section 2 here.

http://wiki.servicenow.com/index.php?title=Customizing_the_Reference_Icon#gsc.tab=0

[paramveer]

Hi Tony,

For that you need to modify the reference table "sys_ref_list" view

Use below link to open the record in "sys_ref_list" view   :

//your_inctance_name.service-now.com/reference_table_name.do?sysparm_view=sys_ref_list

See below images for your reference -

Then go to configure ---> form layout like below and modify accordingly.

~Paramveer Singh

~Senior Developer

PS - Please mark Helpful, Like, or Correct Answer if applicable.

[tonystark]

thanks pradeep and paramveer.

In the Reference list view, i have password as mandatory. But now i want password to be non-mandatory in reference list view and email to be mandatory & unique. for that i wrote an onload client script.but it is not working.

Can you please tellme the changes to be made to amke it work as expected.

[paramveer]

Change client script type to "onload" instead of "onchange".

~Paramveer Singh

~Senior Developer

Please mark Helpful, Like, or Correct Answer if applicable.