We went live with ServiceNow recently and would like to know what all notifications have you enabled or you think should be enabled for Incidents and RITMs and SCTASK.We are gettign feedback that people are getting flooded with servicenow notificatio...
Hi All,Can we hide options/add options in "Reason" field when "Suspend" button is clicked based on HR Service ?I created an OnLoad Client Script, seems working on the form field. However, in the dialog/pop box, it's not updated. I checked that the di...
Hi All,I am working on a project where I have to implement now assist, AI agents and virtual agent.So can you please help me out that from where should I learn about virtual agent from scratch to end..
I have a record producer that I need to add to an Onboarding order guide. Every time the record producer is submitted from the onboarding order guide, it creates a request separate from the Onboarding request and there's no way for the user to know t...
Hello,I am hoping someone may have some insight into how to update the number of secondary items that can be displayed in a form header. I was told to create a ux workspace form header which I did, but I have 7 and it is only showing the first three....
What is the key difference between surveys and assessments.
I am using VA web client and starting the Live Agent chat by using the below URL:/$sn-va-web-client-app.do?sysparm_skip_load_history=true&sysparm_topic=4f3274687344330025d032e954f6a733 However, the End Chat button does not get active ever. Hence, cus...
Hi All,Kindly help me on my concern, if we have multiple OnChange client scripts on single field on same table , there Reducing all client scripts into single OnChange is Good Idea ?if reducing is Good Idea , then why ServiceNow OOB has multiple scr...
I have created one "Before "Business Rule-var AssignmentGroupM = false; var currentUser = gs.getUser(); AssignmentGroupM = currentUser.isMemberOf(current.assignment_group.getDisplayValue()); if (!AssignmentGroupM) { gs.addErrorMessag...
I have a survey created. I want to to trigger it only when the hr case is closed by the user of the assignment group "Tier1"So any of the user from the assignment group changes the state to close complete the survey named as "Survey for HR Case" wi...
Is there a way where I can find number of certified people like CAD, ITSM etc. Not for individual but on certification level and just the count
Hi,I have created a application registry 'Create an OAuth API endpoint for external clients'.Here the webservice user has admin and snc_internal role. For this user when I am trying to generate the access token for this instance from postman I am re...
HI Team,My Requiremet is when i search using search bar on instance side, By typing the company name(for example i ahve a company called "ABC") i want to see all the Product orders(x_service_or_products) list which are assigned to the ABC Company. w...
I created a UI Action for a custom table to generate a printable version of a form. It works just fine. I tried using the exact same configuration for a UI Action for another table. The only difference is the table name, but this one doesn't do anyth...
Hi All,Please help me with the below requirement:If a Requested for has submitted a Request once, he cannot submit the request again for the same catalog item.It should restrict the user and throw an error message. "You cannot submit a request". Th...
