How to check attributes on form with users record
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08-12-2024 07:21 AM
I have a task that needs to check the users attributes on a form and see if it matches the user record. if not i need to send a request to update the information.
can this be triggered with a business rule and if so what should include to ?

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08-12-2024 10:35 AM
Hi @DevtoSME ,
Not sure i got your question, what do mean "task that needs to check the users attributes on a form" will you input the user attribute details
Would you mind explain the requirement?
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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08-12-2024 01:56 PM
Sorry about the misunderstanding,
so basically if a user make a incident and the field info inputted (include phone, address) do not match the on their user record i need to trigger a request to update tier information. we have a form created for this request but i want to know how do i go about doing this.