How to check attributes on form with users record

DevtoSME
Giga Guru

I have a task that needs to check the users attributes on a  form and see if it matches  the user record. if not i need to send a request to update the information.

can this be triggered with a business rule and if so what should include to ?

2 REPLIES 2

Hemanth M1
Giga Sage
Giga Sage

Hi @DevtoSME ,

 

Not sure i got your question, what do mean "task that needs to check the users attributes on a form" will you input the user attribute details

 

Would you mind explain the requirement?

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Sorry about the misunderstanding,

 

so basically if a user make a incident and the field info inputted (include phone, address) do not match the on their user record i need to trigger a request to update tier information. we have a form created for this request but i want to know how do i go about doing this.