How to check the Incident status in virtual agent

[Bruce lee]

How to check the Incident status in virtual agent

[Ankur Bawiskar · Accepted solution]

@Bruce lee 

which incident status?

Are you expecting user to select the incident and then user should see the Incident state?

[Bruce lee]

Yes  exactly @Ankur Bawiskar 

[Ankur Bawiskar]

@Bruce lee 

there is OOB topic for knowing ticket status

Check link shared by Anurag

[Yasser Al Kindi]

Is there a way to search for a ticket number and have the VA bring that back as a card response? both for INC and RITM?