How to check view name using client script?

[dianemiro]

Hi,

I am trying to make a client script with the condition View == self_service and if true I want to set the state to Active. Here's my code but it is not working. Do you have any other way to meet what I am trying to do?

function onLoad() {
     //Type appropriate comment here, and begin script below
     var view = getView();
   if (view == 'self_service'){
   g_form.setValue('state','2');
   }
}

[BALAJI40 · Accepted solution]

1. function onLoad() {  
2.     //Type appropriate comment here, and begin script below  
3.     var view = getView();  
4.   if (view == 'ess'){   //self service view name is ess so make to ess
5.   g_form.setValue('state','2');  
6.   }  
7. }  

try this script.

[dianemiro]

Hi Balaji,

Thank you so much for your quick response. I changed the name to 'ess' and got the feature that I want. Thanks again for your help.

[diNesh_M]

Hi balaji ,

I do have similar kind of issue that in self service view if i submit a ticket ,in the default view the following field(category ,sub category,business services) should populate with the value " To be classified"and assignment group to be help desk.

But unfortunately the script that i wrote in Business rule (after insert)does not work.

May i know what went wrong in the script below:

(function executeRule(current, previous /*null when async*/) {
                if (getView() == 'ess'){
                current.category='to be classified';
                current.subcategory='To be classified';
                current.description=current.u_description;                  
                current.business_service=current.u_impactedservices;
            
              current.assignment_group='d083a34cdbfc04102db740a505961902';
            if(current.u_impactedservices==''){
                          
    current.business_service.setDisplayValue('To be classified');
            }    
    
            
current.update();
                }
})(current, previous);

Thanks in advance

[Community Alums]

Hey, I do have similar requirement like once form submitted from self-service view the 'contact_type' should be set to self-service on default view.

i created client script on-submit, and selected 'ess' view and done the following code, can you tell me what's wrong here, it's not setting the value

function onSubmit() {
var view = getView();

if (view == 'ess'){

g_form.setValue('contact_type', 'self-service');
}