how to check whether the ticket was opened by end user or ITIL user in service now

vinothkumar · ‎06-04-2015

Hi,

Could you please help me how to check whether the ticket was opened by end user or ITIL user in service now in report for the already created ticket?

Thanks in Advance!!

Regards,

Vinoth Kumar M

Pradeep Sharma · ‎06-04-2015

Hi Vinoth,

Agree with Brad here. However if you don't have that field to report on than you might have a field temp on form with the drop drowns something like ESS, ITIL and then construct a logic to populate that fields based on user.

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vinothkumar · ‎06-08-2015

Thanks for the help Doug!!..I will try it..