How to Close child ncidents

[Community Alums]

Create an incident say A. Create two more incidents say B & C. Associate B & C as child incidents to incidents A. If Incident A is closed, child incidents B & C should be closed automatically.

[Namrata Ghorpad]

Hello,

You need to write async business rule on incident table like below and add condition "state is closed".

var grinc=new GlideRecord('incident');
grinc.addQuery('parent_incident',current.sys_id);
grinc.query();
while(grinc.next())
{
grinc.setValue('state',7);
grinc.update();
}

Please mark my answer as helpful/correct if it helps you.

Regards,

Namrata

[Basheer]

Hi @Community Alums ,

Create a BR and code as below

var inc=new GlideRecord('incident');
inc.addQuery('parent_incident',current.sys_id);
inc.query();
while(inc.next())
{
inc.state = 7;
inc.incident_state =7;
inc.comments = "Parent closed : "+current.number;
inc.active = false;
inc.update();
}

[OlaN]

Hi,

This could also be done with a simple flow, no scripting required.

Example below.

I would recommend to go the non-scripting approach whenever possible.