How to close modal window after record producer submitted

[dave_edgar]

We are using a modal to submit record producers but after selecting 'Submit' it changes to 'Submitted' and a message appears at the top of the Service Portal but the message only appears for a short while and you don't necessarily see if for long so it causes a bad user experience.  How can i auto close the modal after submit is pressed so they can see the generic, you Incident has been logged message the system presents.

[Josh Virelli]

Hi Dave,

To help solve this, I'm going to need to see the code that's in your widget. It's impossible to guide you without it since this sounds like a custom widget.

Can you please copy and paste the HTML, Client Controller, and Server Script here and I will take a look.

Thanks,

Josh

[dave_edgar · Accepted solution]

I'm using the the ootb modal widget.

I think i have a solution though not exactly what I wanted.  I wrote a onSubmit script as per this article, I then change the link to go to the user open incidents/request page and added a message to the widget to say thanks for submitting you incident:

How to show Modal Popup message while Submitting a catalog item in Service portal?

[Priyanka136]

Hi dave_edgar,

Please refer the below link :-

https://community.servicenow.com/community?id=community_question&sys_id=af2acf69db5cdbc01dcaf3231f96...

Please mark it Correct or Helpful, if it works based on impact...!!!

Warm Regards,

Priyanka

www.dxsherpa.com

[dave_edgar]

thanks for the feedback, I tried this but it didn't appear to work.