How to close REQ and RITM once Task is closed in flow designer
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11-09-2022 07:22 PM - edited 11-09-2022 07:59 PM
I have a simple flow which triggers from an Inbound email.
A req record is created and then RITM and SCT task.
As there is one to one relationship, I want to close the RITM and REQ once the task is set to Close complete state.
But it's not working, Even when I changed the SCT task status to closed complete, RITM and REQ stays open and even the email is not sent.
flow stops after action number 3
Execution result
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11-09-2022 07:58 PM
Hi @rsharma,
Take a look at old thread - How to close RITM and REQ from an SCTASK
It might be helpful.
Thanks,
Sagar Pagar
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11-09-2022 08:03 PM
Hi @Sagar Pagar
thanks for checking my post.
I am not that good in so doesn't understand the code much.
I know I am missing something really minor in the flow as my other flow with similar condition is working just fine 😞
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11-09-2022 08:46 PM
Should just add Active false to your update record action on the RITM, that'll do it
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11-10-2022 08:49 PM
Hi @edjhefford
I tried that but it does not work.
Could this be related to this Wait condition in Create task section?