How to configure a Business Rule so that it only works within ServiceNow?

[Happy S]

I have managed to create a Business Rule that when ever a user cancels an Incident ticket from the ServiceNow portal (either Self Service/Mobile view etc), it will auto update the Cancel Reason as Customer Request.

But the thing is we have a Support portal which is outside of ServiceNow where users can view and update their Incident tickets as well, and I do not want the mentioned Business Rule to run if user made any changes via this portal.

Any idea how can I configure the Business rules in such a way? As in to only limit the Business Rule to only run when changes are made by users to their Incident tickets in the ServiceNow UI only.

[Saurav11]

Hello

When the users are updating incident from support portal it would be a integration right so you would be having some integration user configured to have the incident update come from portal to servicenow

You just need to update the BR by having updated by is not the integration user and it would not run in case of support portal.

Please mark my answer as correct based on impact.

[Happy S]

ok i checked and tickets which are being updated from the portal outside of ServiceNow just mentioned that 

This Incident is created by Portal XYZ

Any idea how can I get the API consumer account that is being used ?

thank you

[Saurav11]

Hello, 

In the business ruke you can just write that created by is not the xzy portal userid

The user will probably be present on User table as the user is required in both systems for integration 

Please mark my answer as correct based on Impact.