How to configure + (add new) button in workspace

[Kiruthika J]

Hi All,
How to configure + (add new) button in SOW workspace. I have a requirement where add new interaction should be visible for ABC audience and as OOB I could see new incident, new change request and that should not be visible for the same ABC audience. and for XYZ audience SOW should work as OOB like it should only show new incident and new change request.
Kindly assist!!

Thanks.

[Voona Rohila]

Hi @Kiruthika J 

Please take a look at below link

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

You can try adding conditions here, If you add 'canCreate' to true then it will be visible only if user has create access.

"condition": { 

"tableDescription": { 

"table": "problem", 

"canCreate": true 

} 

Below link explains how can we restrict based on roles

https://www.servicenow.com/community/app-engine-forum/chrome-tab-availability-for-specific-role-user...

[Kiruthika J]

• Hi Voona Rohila,
  how to restrict using audience(sys_ux_applicability) instead of roles.
  
  Thanks!!