How to configure an SLA Compliance (%) KPI in Platform Analytics?
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4 hours ago
Hi Everyone,
I'm trying to create a dashboard with an SLA Compliance (%) KPI in Platform Analytics
Could anyone guide me on the best way to configure this in Platform Analytics
Specifically:
- Is there a standard way to calculate this percentage?
- Should this be configured using a Formula Indicator, Scripted Indicator, or another approach
- Are there any best practices or documentation available for implementing this KPI
Any guidance or examples would be greatly appreciated.
Thank you
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4 hours ago
What are you trying to achieve? Because a simple semi donut on 'has breached' with setting to include percentage will already to the job for you (last month: 100 has breached = false, 50 has breached = true | 66% vs 33% all in one graph).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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4 hours ago
Thank you for the suggestion. My goal is to replicate an executive dashboard where SLA Compliance is displayed as a single KPI value e.g., 83.8% rather than as a chart. Is there a recommended way to configure this as a percentage KPI in Platform Analytics, or would a Formula Indicator or scripted approach be required
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4 hours ago
Thank you for the suggestion. My goal is to replicate an executive dashboard where SLA Compliance is displayed as a single KPI value (e.g., 83.8%), rather than as a chart. Is there a recommended way to configure this as a percentage KPI in Platform Analytics, or would a Formula Indicator or scripted approach be required?
