How to configure CI view for an incident in Agent Workspace?

[TT3]

I need to customize the view that we see when we click on "i" icon in the Configuration Item field. It opens the CI in new tab, but I am not sure how to customize it.

I tried opening the same in legacy view, but when I go and select the hamburger icon I don't see Workspace View (like we get for incident).

Thank you.

[Mike_R · Accepted solution]

This video will definitely help you. Once you configure the layout you want, when you click the "i" it will automatically open that layout.

https://www.youtube.com/watch?v=0OV3AwgRHd0

[TT3]

This was helpful and I think I am getting closer. I was able to create new view for workspace however when I bring the mapping for related list it's not appearing on the form.

[Mike_R]

You can try the Default view, but if that doesn't work then create a new view called Workspace