How to configure dependent values

Community Alums · ‎05-16-2017

Hi All,

In Incident form we have configured 3 fields Names are shown in screenshot

and we have created one table as below

here we want like based on Business technology Service , Service Area dropdown should populate,

Based on Service Area, Name field dropdown should populate.

Here we mainly want make use of table , Bcz in future if some values added means that can be updated in this table.

Could some one suggest on this.

Regards,

Roopa

Venkateswarlu K · ‎05-31-2017

Hi Roopa

can u pls create a two table one is on Corporate It and another one is Non-AMD Entity as per ur inputs from above posts then create two tables and create a three fields on the form where ever u want 1.Preliminary caused by business support 2.Incident Caused By Service Area(ref type from first table ) and 3.Incident Caused By Service Area(ref type from second table) both are same names but change the values of this fields

then write UI Policy or client scripts like this can u pls adjust the code as per ur field values but ITIL best practice is ui policy

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

var a =g_form.getValue('u_technology_support');//place ur field name here i.e choice type with options

if ( a== 1) {

g_form.setDisplay('incident_caused_by_service_area', false); //place ur fields value here

}

else

g_form.setDisplay('u_service_area', false);//place ur fields value here

}

I hope this will helpful to u

View solution in original post

Community Alums · ‎05-23-2017

PFA

Regards,

Roopa

Chuck Tomasi · ‎05-23-2017

Thank you Roopa HR.

I'm interested in what's in that "Dependent field" tab.

Community Alums · ‎05-23-2017

Chuck Tomasi · ‎05-24-2017

That certainly looks right. Are you certain the field name is u_tecnology_support and not u_technology_support? (or something else)? You can verify this by going to a form and right clicking to show the field name

Community Alums · ‎05-24-2017

Chuck,

its correct one ie u_tecnology_support