How to configure Email Accounts for Inbound and Outbound Email Actions

[Vasanthi Unnam]

Hi,

Please guide me on configuration details of SMTP and POP ,as there are no configurations on Email Accounts module, due to which I couldn't able to send or receive emails from my developer instance to gmail account.

Thanks

[Amrit4]

Outbound email will need subscription from servicenow and for inbound email you can change the below settings to Yes and provide other required details. 

Email receiving enabled

Yes | No

to send inbound email to your instance you need to send email to instance@service-now.com like dev12345@service-now.com

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[Vasanthi Unnam]

Hi Amit,

Thank you for the response. But I have enabled email properties also.

[Vasanthi Unnam]

[Amrit4 · Accepted solution]

remove servicenow.com and make the below field empty and save

to send inbound email to your instance you need to send email to instance@service-now.com like dev12345@service-now.com

If its still not working it means you need to make few more pre-configurations you can follow the below procedure step by step

https://developer.servicenow.com/dev.do#!/learn/learning-plans/rome/new_to_servicenow/app_store_lear...

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