We implemented change by having the information fill on change request, and that information get copy to change task, and approvals happen on change task. So what my business rules need to do is, it needs to recreate the task whenever there's an upda...
I want to understand the concept of max length for the Reference type of field, OOB it is 32.but we can type more than 32 characters in that field while in other text field whatever the limit is set, can't type more than that.So what is the logic beh...
I am working in a test environment where the SMTP server is off and emails are not actually sent out.To check proper functioning of email notifications I consult the email logs (sys_email table).I wanted to know what SEND-READY and SEND-IGNORED mean?...
Hi,We would like to use IMAP for incoming mail and SMTP for outgoing mail.First, i cannot find where my IMAP configuration can be done in the "Systems Properties/Email Properties" section. While searching on the wiki for imap, we get almost no result...
I'm looking for a way to set a timer or delay before my record producer redirects to the record it just created. When a user is redirected to a record right away, often they'll see an incomplete record and/or records in the wrong state because the wo...
Hi,In my test application, I am using Inbound Email Action Script for creating Change Request. I am populating all mandatory fields of Change Request.I want to populate Requested By & Original Requester fields from the Inbound Script.I tried searchin...
I'm trying to use the 'variable.setValue' to populate a date field. The formatting of the date value is 28-Sep-2011 and manually putting the value into the date field works perfectly fine. In addition I know my script is working because I pointed it ...
Assume a GlideRecord, 'gr', with choice field 'os' (operating system).How do I get the value?gr.os.getChoiceValue() returns the 'choice label'gr.os.getDisplayValue() returns the 'choice label'gr.os.getElementValue() returns the 'choice label'gr.os.ge...
I have a field that I need to set in a subject line of an email. The email is coming from the "request" table, and the field is on the "sc_cat_item" table. I have a mail script within the email body, but I need to set the field in the subject. How ca...
I have been asked to make the copy sys_id available for discovery admins when you right click the header bar on a page. I found the entry for copy sys_id in the UI Context Menus and changed the condtion to say:gs.hasRole('admin') || gs.hasRole('disco...
Is there a way to override a UI policy based on the current logged in user? I'd like to remove the mandatory requirement on a field for admins. I don't appear to be able to modify the conditions field to insert a test of userObject. In the list view ...
Hi all,We have found that when an MSG file is forwarded into the system through the mail it will then not allow the file to be opened.Error message displays - "Can't open file. The file may not exist, you may not have permission to open it, or it may...
Hoping someone here can tell me what I'm doing wrong here. On a catalog Order Guide, I need to filter a list of Configuration Items based on the CI Class chosen in another variable.I created an on Change Client Script (on the Class Variable) that cal...
I m trying to create an event when the browser window / tab is closed. Can window.onunload function be called? if so, from where?I see session.established event is created everytime the new session is established. Similarly, i want to trigger another...
Hi,On incident table have a choice list field,need to restrict some of the values appearing in this field.Was planning to achieve this using a reference qualifier - http://wiki.service-now.com/index.php?title=Reference_Qualifiers#Qualifiers_Based_on_...