Hi, I have a couple of users who highlighted that the "Add attachment" button doesn't function upon clicking it. We're using the classic mobile app for our Field Service Management app. The agents are allowed to upload images using the "paper clip" a...
Hi Team, When a case is assigned to a Group/User (Assigned To) notification will be triggered. If the user just replies to that email triggered then whatever he replies that should get updated in the Additional Comments/Work Notes. @Ankur Bawiskar Is...
Hi guys, is there a way to view a list of or report on catalog items that have not been used recently in SN (e.g. this year)? As part of our move to Service Portal from legacy CMS we want to identify/review catalog items that are not being used. We h...
Hey Guys, I wanna import 1000's of record (Bulk data ) from One instance to another (DEV to UAT). How this can be achieved in a simpler way ? Any scripts etc..? Or we have to use typical transform map process. Pull --> Staging table --> Target tabl...
Hi, In an integration , I have to pass the sys_id and fetch the attachments of that record. -some records have multiple attachments and some have none -Passing the sys_id in for loop. Issue : Getting empty arrays along with arrays that has values bel...
Hi Team, I have a true/false field(made_sla), this field need to populate as true or false based on two date&time fields(X&Y). if(X>Y) then made_sla=TRUE else if(X<Y) then made_sla=FALSE. logic is working and logs also printing, but made_sla is alw...
Hi all, I have an ACL that restricts certain field so it is only visible to change management. This works, however the admins (including me) could see the field restricted to the change_manager role, even though the admin overrides is unticked. I r...
We have a requirement to integrate ServiceNow with Varonis.Did anybody do this integration ?
Hi Team, While integrating with 3rd Party Application I am getting an error Like Illegal access to getter method getMessage in class org.mozilla.javascript.RhinoException this is the Error I am getting & my Script for this is try { var r = new sn...
Hello, I have a requirement to hide the Project Status Risk, Project Status Issues, and Project Status Changes widgets from the OOB Project Status Report page if the respective tables are empty (EX: for a project with no risks, hide the Project Stat...
Hi folks,I have a requirement where i want to register a problem ticket automatically by the system when a P1 incident is created. How can i implement it?Any suggestions would be greatly appreciated.ThanksPG
I had created some validation in Client Script for my page but now i want to create them in Script Include and call it like a function in my Client Script. And have some troubles here ! Example: This is my CLient Script for email validate function o...
Hi, I need to set due date based on working days only(5 working days) If it's saturday(6) or sunday(7) i need to move the date to monday. I mean i need to skip the weekends and count only the working days to resolve an incident to set the due date. I...
Hi All, We have a UI page and we want to get a alert when this UI page loads. For this I have tried to write a client script as below but its not working. Plz help. function onLoad() { //Call a UI Page to Display on load.You have to create the UI...
I'm trying to add a custom button (called submit) on a form widget . When I click the button , it doesn't look like anything is happening . I also don't see any errors . When the user clicks the submit button , its supposed to update the state , da...
