I created application RCA for 'ca_CampaignContent' script include. I'm getting the below errors Execute operation on script include 'ca_CampaignContent' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privil...
I see 4 options in Business rules . Before After Async Display . I understood definitions of these but i would like to know what exactly one differs from another and will anyone explain with an example . Thank you
Our customer wants an "under construction" image on one of the tabs of a dashboard, so I used the Content Blocks Widget (and selected the *New Static HTML" and added a title and an image. My customer can see the title but not the image. What else d...
Hi All, We have created a form using the Order Guide. The form is available in the service portal for the end-user to submit a request. When an end-user provides values (in numbers) and submits the form I want to get those values to SharePoint and au...
Hello everyone, Is it possible to redirect create new > standard change (model) to standard change catalog? see images below. below image should appear after clicking Standard model under create change request/create new module. Hoping for any help...
Hi Developers, Can anyone let me know how o set the Http Query parameter dynamically? I am just trying to use Get method to get incident details. And i am triggering this rest from below scheduled job. Rest Outbound message: Scheduled job: (hardcode...
When using an Advanced Business Rule, what is the difference between using the Filter Conditions on the When to run tab and using the Condition field on the Advanced tab. Do they work interchangeably? Is it better to use one over the other?
Hi All, I am encountering issues with contextual search on knowledge base for virtual agent and would like to seek help on this. Virtual Agent error after searching KB: I'm having technical issues and won't be able to continue this conversation. Plea...
Hello everyone, Whenever I set the work note or additional comments to mandatory, the post button disappears. I don't know what's causing this. Can anybody help me out with this ? Refer the screenshots attached for more info. Thanks Kevin
I have a need to capture this information for reporting is there anyone who can suggest a method by which I can do so?Many thanks
I created a custom Agent workspace and trying to add a worksapce list and getting the following error message. Any idea what I am missing?
Hi Team,I am just trying to access the catalog item field in the On submit catalog client script. Is that feasible? Please find the below screenshot :Here I am trying to Change the workflow, based on some selection in the catalog form, I wrote an O...
Is it possible to hide a popular item from popping up here? So if I don't want apple ipad 3 to not show up in the popular item is it possible?
I have an event capturing SLA info, i.e parameter1 = assignment group and parameter2 = SLA %So my notification is using parameter1 to send to the assignment group but I want/have been asked to send the % at the time of the email being sent. So I wa...
Hi Team, I have a requirement to close bulk records where the current state is "open" and the previous state is "closed complete". I am unable to get the previous value of the field in fix script. Is there any possible?
