Hi Folks, I have a requirement to restrict the ability for non-admin users to change their view when creating, viewing, or editing an incident. This requirement applies to any form related to the Incident table. Is it possible to remove the "View" ...
Hello, I am facing an issue in email preview, the html tags are displayed in email notification when the content type is "html/plain text" as well and this is the code i have written in "Message Text" <b><font color='Red'>*Note - Please do not repl...
When working on UI Pages, the endpoints do not appear under the Direct checkbox as shown in the image below. Where can I find the .do endpoint of the UI page? I need to insert the URL into an applet.
Hi All, I have a form for which users need to add additional fields. Rather than offer them an "other" choice which limits them to just 1 entry, we want to have a "+" symbol which will allow them to create and name the field(s). These fields sho...
Hi Everyone, There is one requirement came up to me that they want Reopen Incident UI Action Button for end users in Service Portal Ticket Conversation page. Can anyone suggest me how to achieve this requirement? And this Reopen Button should be vis...
I sent a reply email from the email client and not seeing it in the activities. Could this be because of the client template that is being used? Table for case is sn_hr_core_case_relations I have the glide.ui16.emailStreamResponseActions set to tru...
Hi all,I'm configuring a some choices lists for fields in the cmdb_ci_server form in a domain separated environment. Most choices apply to all domains so I was keeping them global or in a high-level process domain but there are a few specific to di...
Hi All, I am using method g_form.showFieldMsg() to display string, need to display string with new line as given below a. String oneb. String two tried to use "\n" as "a. String one" + "\n" + "b. String two" however it didn't work in this case & got...
Hi guys I need to deactivate the endpoint below or ensure it's not available if user is not logged in. Would anyone know where I could find this endpoint? https://[your instance].service-now.com/api/now/ui/navigator/favorites Thanks Regina
Hi All,I have created a custom ui page that gets opened on click of a ui action on ritm. I am passing few values from ritm to this ui page. Ui Page as below: For each checkbox on the page, i need to set some timer ,say 5sec each. So in this case to...
I have to send notification to all approvers for the request which is pending in their queue for approval. I have created a scheduled job where i am calling an event. This event is then used in notification. But no notification is triggered. Please s...
Hi , I need to separate each of these below arrays into 8 separate arrays so that I can pass these to a method. Now the length shows as the length of total string and not 8. contentMap received :[ {"column":"u_kb_index","content":"SCOM_CUSTOM_Servic...
How can i create a scripted REST API that Retrieve incident state and send back to POSTMAN(or any third party) based on received incident number from third party. Can someone hepl with exact steps to follow
Dear all, There is a HI reference which mentions that The Get Catalog Variables action returns a list collector as a comma separated string rather than an array. And the resolution suggested is to - Create a custom action that uses a string as the in...
Hi all, I'm tring to populate variables in cart api, Below is my coding: var cartId = GlideGuid.generate(null); var cart = new Cart(cartId); var item = cart.addItem('e46305bdc0a8010a00645e608031eb0f'); cart.setVariable(item,'os','Linux Red Hat'); va...
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