How to configure form field after submit a case record from portal

[Maddysunil]

Hey Everyone, good morning

I have a requirement when end user submit a form from portal and he opens that ticket under my ticket >additional details on portal he can see submitted record but there are some extra fields are visible to him which was not present on form, my requirement is to hide those extra  fields . I have attached screenshot of form. 

[Ratnakar7]

Hi @Maddysunil ,

You can remove those extra fields from 'Service Portal' view on the Case form with the Configuring Form Layout as below:

Thanks,

Ratnakar

[Maddysunil]

Hi Ratnakar, 

I can not see Service Portal view on case form

[Maddysunil]

I checked , Service Portal view is not available on case form..how to find that

[BharathChintala]

@Maddysunil 

that is mostly the view 

if your URL contains something like this

"sp?sys_id=f12ca184735123002728660c4cf6a7ef&view=sp&id=ticket&table=incident" 

that is Service portal view" If you want hide for everyone configure layout and remove them or If you want hide based on log in user write client script with UI Type All and uncheck global and give view name to hide section. So it will work for portal also.

Thanks,

Bharath