How to configure Genius result in KB for Virtual Agent

[js20]

In Virtual Agent Default Search Application  in Service Portal Default Search Profile I have created Genius Result configuration  with Ai search request processor:

function process(context) {

    var answer = new sn_ais.GeniusResultAnswer();

    answer.setTable('kb_knowledge');

    answer.setSearchPhrase(context.getOriginalSearchPhrase());

    answer.setEncodedQuery("workflow_state=published^active=true");

    answer.setSearchLimit(1);

    answer.searchTitleOnly(true);

    answer.addSearchAttribute("geniusResultSearchMode", ["custom"]);

    return answer;

}

In Custom Greetings & setup I have experience with Search mapping with Virtual Agent Default Search Application and EVAM Virtual Agent Search. all is active also AI search is ON. 

However if I Run AI search topic block it gives me only regular results not Genius result even If I search exact KB article. 

Can someone help to get those Genius results from KB please?

[benm3]

Hi js20,

Did you make any progress on this? 

Thanks,

Ben 

[MathiV]

Hi,

We have same issue. We created a custom "Genius result" for Knowledge article, with similar code as above. But I am unable to tell if it is working. Any suggestions from ServiceNow would be helpful??

Thanks,

Mathi.

[Anjana P T]

@MathiV  Any updates on the same, We have a similar requirement