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how to configure impact and affected ci common at authorized stage in change request

Mounika B1
Tera Contributor

I want to bring approval  groups  from  impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .

7 REPLIES 7

Mounika B1
Tera Contributor

can some reply on the above comments its really urgent 

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mounika B1 

 

It’s not that simple. You’ll need to build the logic in a way that first collects all the affected CIs into an array, then loops through them to identify their respective groups. If a group is common across multiple CIs, it should be counted as one. After that, you can build the policy to add the required approvals — but keep in mind, there could be more than one group involved.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi Artul,

 

Thanks for response.
 That means we cannot implement by change approval policy.
I need more inputs to achieve this and how to proceed this .

do i need use BR or script include?
Thanks,
Mounika 

 

No, changing the policy won’t work because there can be many CIs at a given point in time. You need to build logic in the BR/report. We did something similar 3–4 years ago. You can also explore Dynamic CI Groups.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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