How to configure Incidents caused by Change Related List under Change form

Satya kolisetti
Tera Contributor

‎03-28-2024 02:39 AM

Hi all,

 

Can anyone help me with the below query.

How to configure Incidents caused by Change Related list in change form. 

 

Thanks,

Satya

 

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-28-2024 03:05 AM

Hi @Satya kolisetti 

 

It is oOTB  available,

 

AGLearnNGrow_0-1711620245886.png

 

AGLearnNGrow_1-1711620267922.pngAGLearnNGrow_2-1711620297785.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Satya kolisetti
Tera Contributor

‎03-28-2024 03:15 AM

Hi @Dr Atul G- LNG 

 

Thanks for your reply.

We want to implement the same functionality between problem form and change as well (Caused by change). can you please let me know how we can achieve this.

 

Thanks in advance,

Satya

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Satya kolisetti

‎03-28-2024 03:21 AM

Hi @Satya kolisetti 

 

That is not right way, Prb is middle man between INC and change, prb and change not related like caused by.

 

AGLearnNGrow_0-1711621262401.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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