How to configure mutual authentication for Inbound?

ZammamShafiq
Tera Contributor

I am trying to set up inbound mutual authentication for which I have the prerequisites available:
1: Plugins activated
2: ADCv2 enabled on SNOW instance.
3: Certificates are available with keystore.
4: We do have a resource path available obtained from third-party.

 

We are using the POST method to integrate with third-party and I am following this SNOW support documentation
.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993615  but I am unable to complete the mutual authentication for inbound.

 

If anyone has done mutual authentication for inbound, please can you share your experience
and best practice to perform it and what shall be the next step after setting up the
prerequisites?

 

For outbound, we have OOB functionality to check the box  "Use Mutual Authentication" and add the "Mutual Authentication Profile" in the form of a certificate as seen in the picture below:

ZammamShafiq_0-1700161708770.png

 

How can we implement the same for inbound as in the picture below?

ZammamShafiq_1-1700161708781.png

 


Any help would be highly appreciated.

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