How to configure the steps in incident ticket

[Codi]

Hi Guys,

May I ask if where I can configure this steps in incident form

Thank you

[Hemanth M1]

Hi @Codi ,

You can configure under Process flow (Add/ Remove/Update stages )

[Hemanth M1]

Hi @Codi ,

Close this loop by accepting the solution if it helped you so that other can refer this solution.

[Sandeep Rajput]

@Codi You need to you Process flow formatter on your incident form, please refer to https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/form-admi... for more information.

[ChiranjeeviR]

Hi @Codi

you can configure this steps in incident form with Process flow formatter

Each record on the Flow Formatter [sys_process_flow] table represents a process stage and can have a different condition applied to it. When specified conditions are fulfilled, the formatter highlights the current stage and places a check mark next to all previous stages.

Example image attached
When any formatter stages are defined for a table, they appear on the form associated with that table in the order specified, assuming the formatter has been added to the form.

Procedure
Navigate to All > System UI > Process Flow.
Click New.
create stages

Attached link for reference : https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/form-admi...

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