How to copy Attachments from Email to Interactions

[EricG]

Hello Guru's:

I can't get attachments to copy to Interactions.

I've tried the solution posed in this post by Sagar and its working for any TASK ticket.  E.G. Incident, Request, etc.

https://community.servicenow.com/community?id=community_question&sys_id=a650cb0edbd3d814fa192183ca961999

But it's not coping it to Interactions.

I've tried following the instructions in the KB article as well.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813220

Has anyone solved this problem or am i missing an Action type in Flow Designer.

[EricG]

I think i solved this.

Found a Flow action of MOVE Attachments to Record.

Working.

But if there is a better solution, please advise

[Ankur Bawiskar]

Hi,

I would recommend avoid copying the files as it will lead to increase in size of sys_attachment

Instead check this blog

"Related Attachments" Related List

Regards
Ankur

[EricG]

Unfortunately, what I want to do is MOVE that attachments to the RITM.

any ideas?

[Ankur Bawiskar]

Hi,

you want to move attachments to RITM from where? and once moved do you wish to delete the attachments from earlier record?

what's your business requirement?

Regards
Ankur