How to copy Attachments from Email to Interactions

[EricG]

Hello Guru's:

I can't get attachments to copy to Interactions.

I've tried the solution posed in this post by Sagar and its working for any TASK ticket.  E.G. Incident, Request, etc.

https://community.servicenow.com/community?id=community_question&sys_id=a650cb0edbd3d814fa192183ca961999

But it's not coping it to Interactions.

I've tried following the instructions in the KB article as well.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813220

Has anyone solved this problem or am i missing an Action type in Flow Designer.

[EricG]

Wanting to move the attachments from Interactions to either Incident or Requested Item.

With New Call, the attachments would move to the corresponding ticket and appear at the top of the new ticket.  I need to mimic this, as the "related list" will most likely cause a lot of confusion.

Thougths.

[Ankur Bawiskar]

Hi,

It means you want to copy attachments.

Then why not check this

"Related Attachments" Related List

Regards
Ankur