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How to copy body into description in Email Inbound Action?

Ankit Kumar6
Tera Contributor

I have an inbound action where I need to put the email body into the Incident description field.  How can I get it.

I am getting below format in email body and it also contain Hyperlink.

 

AnkitKumar6_0-1727416299645.png

 

5 REPLIES 5

Omkar Mone
Mega Sage

Hello Ankit,

 

Are you saying you want to copy the HTML field in the Description? Do note that description is a string field, it will not render HTML tags as it does on HTML fields.