How to copy existing catalog item from Prod to Test (including all policies...)

[kasalashiva]

As I see existing item in Test   have missing policies and variables...

[Harneet Sital]

Hi Shiva,

You need to capture them all in an update set and impor the update set / export the item followed by variables variable sets and policies in xml format and import them into your test environment.

[bubuprasadswain]

through XML move. make sure you move choices too.

[SanjivMeher]

Follow the instructions in below link and you should be able to export everything in a single xml and import it to DEV.

https://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/