How to copy field value back from catalog TASK to RITM?

[Simon88]

Hi,

There's a mandatory field value I need to capture from catalog task ticket when close, after that I need that field value to store back into the parent RITM ticket (which is the current) in order to write that value into a table, how can I copy the value of this same field from TASK to RITM in the workflow?

I added this line into the 'Create Task' stage and obviously it didn't work, after the TASK ticket is closed, can still see this cmdb_ci field on the RITM field as blank and still mandatory.

Regards,

Simon.

[Simon88]

No SHarjeel. u_service_tag is just a 'String' field. And yes all other fields are inserted correctly, as you can see my screenshot.

[MrMuhammad]

Can you try below

var get_ci = new GlideRecord('sc_task');
get_ci.addEncodedQuery("request_item", current.getValue("sys_id"));
get_ci.query();
if (get_ci.next()) {
   current.configuration_item = get_ci.cmdb_ci;
   current.update();
}

var upd_inv= new GlideRecord("u_hardware_inventory");
upd_inv.addQuery('u_service_tag', current.configuration_item.getDisplayValue());
upd_inv.query();
var createInv = true;
while(upd_inv.next())
{ 
   gs.info("SIMON CI While - " + current.configuration_item.getDisplayValue());
   upd_inv.u_sys_user = current.u_affected_contact.getDisplayValue();
   upd_inv.u_emp_id = current.u_affected_contact.employee_number.getDisplayValue();
   upd_inv.u_location = current.u_affected_contact.location.getDisplayValue();
   upd_inv.u_emp_status = current.u_affected_contact.active.getDisplayValue();
   upd_inv.u_monitor = 2;
   upd_inv.update();
   createInv = false;
}

if (createInv)
{
   var gr = new GlideRecord('u_hardware_inventory');
   gr.initialize();
   gs.info("SIMON CI - " + current.configuration_item.getDisplayValue());
   gr.u_service_tag = current.configuration_item.getDisplayValue();
   gr.u_sys_user = current.u_affected_contact.getDisplayValue();
   gr.u_emp_id = current.u_affected_contact.employee_number.getDisplayValue();
   gr.u_location = current.u_affected_contact.location.getDisplayValue();
   gr.u_emp_status = current.u_affected_contact.active.getDisplayValue();
   gr.u_monitor = 2;
   gr.insert();
}

Let me know what you get in the logs. 

[Simon88]

It is the cmdb_ci variable not configuration_item, as you can see the screenshot from my TASK ticket that I have entered the value and also the RITM ticket after the TASK is closed, it is still not copying the RITM cmdb_ci value.

[MrMuhammad]

You are right. OOB its configuration_item. Anyhow, have you try placing the logs, and did you get the value there for cmdb_ci? 

[Simon88]

Hi Sharjeel, no luck, the gs.info showing empty value.