How to copy field value back from catalog TASK to RITM?

[Simon88]

Hi,

There's a mandatory field value I need to capture from catalog task ticket when close, after that I need that field value to store back into the parent RITM ticket (which is the current) in order to write that value into a table, how can I copy the value of this same field from TASK to RITM in the workflow?

I added this line into the 'Create Task' stage and obviously it didn't work, after the TASK ticket is closed, can still see this cmdb_ci field on the RITM field as blank and still mandatory.

Regards,

Simon.

[Bhagyashri Sort · Accepted solution]

Hi, 

Please refer below thread, it might helpful to you.

https://community.servicenow.com/community?id=community_question&sys_id=a3eff2eddb58dbc01dcaf3231f96...

Mark it correct and helpful.

Thanks

Bhagyashri Sorte.

[Simon88]

Thx so much Bhagyashri, the business rule solution works !!! That cmdb_ci field in my custom table finally got copied across from TASK to RITM and writes into it !!!